Care, When You Can't Be There

Nutri
Buddy

Designing Better Care for Elderly People

Timeline: 4 weeks

Tools: Figma, ChatGPT

Focus: UX Research & UI Design

DESIGN PROCESS

DESIGN PROCESS

DESIGN PROCESS

From problem to product.

01 DISCOVER

01 DISCOVER

Understand
Understand

The problem and user behaviour.

The problem and user behaviour.

02 DEFINE

02 DEFINE

Focus
Focus

Turn research into users, journeys and a clear HMW.

Turn research into users, journeys and a clear HMW.

03 DEVELOP

03 DEVELOP

Structure
Structure

Explore ideas, flows and information structure.

Explore ideas, flows and information structure.

04 DELIVER

04 DELIVER

Design & Test
Design & Test

Design, test and improve the experience.

Design, test and improve the experience.

01 DISCOVER

01 DISCOVER

01 DISCOVER

What Problems Do Elderly People Face?

Technology Barriers

Complex apps, small text, confusing interfaces, and forgotten passwords make digital tools stressful.

Loneliness & Safety

Living alone brings emotional isolation and real safety risks with no immediate support nearby.

Health Management

Remembering medicines, appointments, and managing health records becomes overwhelming alone.

Daily Dependencies

Groceries, transport, and payments require help making independence feel out of reach.

REAL-LIFE SCENARIO

REAL-LIFE SCENARIO

REAL-LIFE SCENARIO

Living Alone, Far From Family.

Too many steps in apps
Too many steps in apps

It is difficult to discover unique and lesser-known places in the city.

It is difficult to discover unique and lesser-known places in the city.

Difficult terms & language
Difficult terms & language

Their mood or what they feel like doing influences the places they choose.

Their mood or what they feel like doing influences the places they choose.

Fear of pressing wrong button
Fear of pressing wrong button

They use 2 or more apps to plan outings (maps, food, reviews, activities).

They use 2 or more apps to plan outings (maps, food, reviews, activities).

Small text & icons
Small text & icons

They use 2 or more apps to plan outings (maps, food, reviews, activities).

They use 2 or more apps to plan outings (maps, food, reviews, activities).

INSIGHT
INSIGHT

“Where should I go?” is often easier to answer when we first ask, “What do I feel like doing?”

“Where should I go?” is often easier to answer when we first ask, “What do I feel like doing?”

PROBLEM STATEMENT

PROBLEM STATEMENT

PROBLEM STATEMENT

Living Alone, Far From Family.

How might we help elderly people living alone access daily services safely, independently, and with confidence?

How might we help elderly people living alone access daily services safely, independently, and with confidence?

EMPATHY MAP

EMPATHY MAP

EMPATHY MAP

Ideations possible

Grocery & Food Delivery
Grocery & Food Delivery

Order essentials with a single voice command.

Order essentials with a single voice command.

Medicine Ordering
Medicine Ordering

Refill prescriptions effortlessly on schedule.

Refill prescriptions effortlessly on schedule.

Cab Booking
Cab Booking

Safe, reliable transport arranged in seconds.

Safe, reliable transport arranged in seconds.

Easy Payments
Easy Payments

Simple, secure transactions.

Simple, secure transactions.

Voice Assistance
Voice Assistance

Speak naturally in your own language.

Speak naturally in your own language.

DOES
DOES

Searches on Google, Instagram, YouTube.
Checks reviews and asks friends for suggestions.

Searches on Google, Instagram, YouTube.
Checks reviews and asks friends for suggestions.

02 DEFINE

02 DEFINE

Final Solution Concept

STEP 01

STEP 01

STEP 01

Smart Wristband
Smart Wristband
Smart Wristband

One-button support, voice commands, and regional language

One-button support, voice commands, and regional language

One-button support, voice commands, and regional language

STEP 01

STEP 01

STEP 01

Assistant Device: Asha
Assistant Device: Asha
Assistant Device: Asha

A home device connected to the phone helping elderly users give voice commands easily.

A home device connected to the phone helping elderly users give voice commands easily.

A home device connected to the phone helping elderly users give voice commands easily.

STEP 01

STEP 01

STEP 01

Local Helper & Backend
Local Helper & Backend
Local Helper & Backend

Receives requests, places orders, and connects services smoothly in the background.

Receives requests, places orders, and connects services smoothly in the background.

Receives requests, places orders, and connects services smoothly in the background.

STEP 01

STEP 01

STEP 01

Safety & Tracking
Safety & Tracking
Safety & Tracking

Family members know their loved ones are safe through real-time location updates.

Family members know their loved ones are safe through real-time location updates.

Family members know their loved ones are safe through real-time location updates.

LAYER 1

LAYER 1

User Layer

DESIGN REASON
DESIGN REASON

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

LAYER 2

LAYER 2

Application Layer

DESIGN REASON
DESIGN REASON

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

LAYER 3

LAYER 3

Network Layer

DESIGN REASON
DESIGN REASON

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

LAYER 4

LAYER 4

Connections Layer

DESIGN REASON
DESIGN REASON

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

LAYER 5

LAYER 5

Outer Connections Layer

DESIGN REASON
DESIGN REASON

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

LAYER 6

LAYER 6

Order Arriving Layer

DESIGN REASON
DESIGN REASON

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

LAYER 7

LAYER 7

Location Connection Layer

DESIGN REASON
DESIGN REASON

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

Keep the main task linear. Parents should not have to open multiple menus to log one meal.

STYLE GUIDE

STYLE GUIDE

STYLE GUIDE

Friendly, energetic and local.

Two Point Perspective

Three Point Perspective

Three Point Perspective

STYLE GUIDE

STYLE GUIDE

STYLE GUIDE

High Fidelity Models

Two Point Perspective

Three Point Perspective

Three Point Perspective

Three Point Perspective

POST FEEDBACK

POST FEEDBACK

POST FEEDBACK

Learnings

BEFORE

BEFORE

Heavy visual treatment
Heavy visual treatment

Darker screens and less supporting detail made some information.

AFTER

AFTER

Lighter + more explanatory
Lighter + more explanatory

Use softer backgrounds, clearer cards and more context.