IRCTC REDESIGN

Nutri
Buddy

A education platform that connects teachers, students and parents through clearer communication, learning support and AI-powered features.

TYPE: GROUP PROJECT

TYPE: GROUP PROJECT

TIMELINE: 3 MONTHS

TIMELINE: 3 MONTHS

FOCUS: UX RESEARCH & UI DESIGN

FOCUS: UX RESEARCH & UI DESIGN

TOOLS: CLAUDEAI, CHATGPT

TOOLS: CLAUDEAI, CHATGPT

DESIGN PROCESS

DESIGN PROCESS

DESIGN PROCESS

From problem to product.

A simple four-step process kept the project focused.

01 DISCOVER

01 DISCOVER

Understand
Understand

The problem and user behaviour.

The problem and user behaviour.

02 DEFINE

02 DEFINE

Focus
Focus

Turn research into users, journeys and a clear HMW.

Turn research into users, journeys and a clear HMW.

03 DEVELOP

03 DEVELOP

Structure
Structure

Explore ideas, flows and information structure.

Explore ideas, flows and information structure.

04 DELIVER

04 DELIVER

Design & Test
Design & Test

Design, test and improve the experience.

Design, test and improve the experience.

01 DISCOVER

01 DISCOVER

01 DISCOVER

Understanding the Project.

Start with the problem, people and existing behaviour.

THE BRIEF

Create a more user-friendly and visually engaging IRCTC experience through intuitive design.

CHOSEN JOURNEY

Train ticket booking and tour package booking were selected as the two core journeys to redesign.

SECONDARY RESEARCH

PRIMARY RESEARCH

Interviews & Survey Forms
Interviews & Survey Forms

Revealed user concerns and challenges.

Revealed user concerns and challenges.

Observations
Observations

Identified user behaviours and struggles.

Identified user behaviours and struggles.

EXISTING WEBSITE

EXISTING WEBSITE

EXISTING WEBSITE

Where users get stuck.

The main patterns were simple and consistent.

Finding

Finding

Train booking and tour packages
Train booking and tour packages

Train Options

Train Options

Right train, reload, filter options
Right train, reload, filter options

Train Options

Train Options

Right train, reload, filter options
Right train, reload, filter options

Train Options

Train Options

Right train, reload, filter options
Right train, reload, filter options
“Users want the reliability of IRCTC, but with the clarity and ease of modern travel platforms.”
“Users want the reliability of IRCTC, but with the clarity and ease of modern travel platforms.”

COMPETITIVE ANALYSIS

COMPETITIVE ANALYSIS

COMPETITIVE ANALYSIS

Journey 1: Train Ticket Booking

FEATURES
IRCTC
MAKEMYTRIP
IXIGO
Search & Compare
Search & Compare

Data-rich, cluttered

Well-structured cards

Visual cards, color-coded

Filters
Filters

Basic, limited options

Modern toggles

Simple, interactive

COMPETITIVE ANALYSIS

COMPETITIVE ANALYSIS

COMPETITIVE ANALYSIS

Journey 2: Tour Package Booking

FEATURES
IRCTC
MAKEMYTRIP
KESARI
View Packages
View Packages

Scroll to see options

Quick view with categories

Compare 3 at once

Apply Filters
Apply Filters

Basic & scattered filters

Detailed filters by vibe

Easy sliders for price & days

INSIGHT
INSIGHT

Everyone wants clarity, simple communication, and visibility to support student success.

Everyone wants clarity, simple communication, and visibility to support student success.

02 DEFINE

02 DEFINE

Personas & Empathy Maps According to Journeys

Journey 1

ADITI, 33

Marketing Consultant · Bengaluru
  • Needs fast last-minute booking without repeating details.

  • Wants notifications, live train tracking and coach position.

  • Frustrated by login, payment failure and weak tracking.

SAYS
SAYS

“I spend too much time managing things that should be simple.”

“I spend too much time managing things that should be simple.”

THINKS
THINKS

“Where can I find the information I need?”

“Where can I find the information I need?”

FEELS
FEELS

Overwhelmed, disengaged or uncertain.

Overwhelmed, disengaged or uncertain.

DOES
DOES

Check messages, searches for updates and asks for clarification.

Check messages, searches for updates and asks for clarification.

Journey 2

AVINASH, 42

Teacher · Delhi
  • Needs visible inclusions, photos, reviews and flexible options.

  • Wants enjoyable, affordable family trips.

  • Feels anxious when prices, inclusions or payment outcomes are unclear.

SAYS
SAYS

“I spend too much time managing things that should be simple.”

“I spend too much time managing things that should be simple.”

THINKS
THINKS

“Where can I find the information I need?”

“Where can I find the information I need?”

FEELS
FEELS

Overwhelmed, disengaged or uncertain.

Overwhelmed, disengaged or uncertain.

DOES
DOES

Check messages, searches for updates and asks for clarification.

Check messages, searches for updates and asks for clarification.

AS IS JOURNEY

AS IS JOURNEY

AS IS JOURNEY

Too much effort.

Journey 1

01

01

Login & Search
Login & Search

CAPTCHA and repeated login leave users frustrated

CAPTCHA and repeated login leave users frustrated

02

02

Compare Options
Compare Options

Long lists make comparing fares and classes confusing

Long lists make comparing fares and classes confusing

03

03

Details & Payment
Details & Payment

Re-entering details feels tiring and payment creates stress

Re-entering details feels tiring and payment creates stress

04

04

Confirmation & Refund
Confirmation & Refund

Delayed updates and refunds leave users dissatisfied

Delayed updates and refunds leave users dissatisfied

Journey 2

01

01

Discover & Search
Discover & Search

Dull visuals make users uninterested to view packages

Dull visuals make users uninterested to view packages

02

02

Search & Review
Search & Review

Long lists and unclear details feel overwhelming

Long lists and unclear details feel overwhelming

03

03

Customize & Pay
Customize & Pay

Limited choices and high prices make users hesitant

Limited choices and high prices make users hesitant

04

04

Confirmation & Planning
Confirmation & Planning

Basic confirmation leaves users relieved

Basic confirmation leaves users relieved

HOW MIGHT WE?
HOW MIGHT WE?

How might we redesign IRCTC to provide a smooth, enjoyable experience and build brand loyalty?

How might we redesign IRCTC to provide a smooth, enjoyable experience and build brand loyalty?

03 DEVELOP

03 DEVELOP

Turn friction into features.

Ideation focused on features that directly respond to the research findings.

Train booking
Train booking
Tour Package
Tour Package

Live train status on the ticket page

Live train status on the ticket page

Theme-based package categories with visuals.

Theme-based package categories with visuals.

1st and 2nd berth preferences.

1st and 2nd berth preferences.

Filters for dates, duration and travellers.

Filters for dates, duration and travellers.

Waitlist probability and alternate routes.

Waitlist probability and alternate routes.

Customise packages with live price updates.

Customise packages with live price updates.

Calendar showing seat availability.

Calendar showing seat availability.

Visual itineraries, destination photos and reviews.

Visual itineraries, destination photos and reviews.

Rebook button for past journeys.

Rebook button for past journeys.

Multi-city trip builder and loyalty tiers.

Multi-city trip builder and loyalty tiers.

TO BE JOURNEY

TO BE JOURNEY

TO BE JOURNEY

Clearer from start to finish.

Journey 1

01

01

Login & Search
Login & Search

Quick OTP login, smart search make the process feel easy

Quick OTP login, smart search make the process feel easy

02

02

Compare Options
Compare Options

Clear prices, seats and classes make choosing exciting

Clear prices, seats and classes make choosing exciting

03

03

Details & Payment
Details & Payment

Autofill and secure payment make users feel confident

Autofill and secure payment make users feel confident

04

04

Tracking & Refund
Tracking & Refund

Live updates, easy refunds keep users relaxed

Live updates, easy refunds keep users relaxed

Journey 2

01

01

Discover & Search
Discover & Search

Visual packages and smart filters make discovery exciting

Visual packages and smart filters make discovery exciting

02

02

Compare Packages
Compare Packages

Ratings, reviews and prices make choosing easier

Ratings, reviews and prices make choosing easier

03

03

Customize & Pay
Customize & Pay

Flexible options make users feel confident and empowered

Flexible options make users feel confident and empowered

04

04

Trip Management
Trip Management

Live updates, complete trip view make travel feel joyful

Live updates, complete trip view make travel feel joyful

TASK FLOW

TASK FLOW

TASK FLOW

One key task: log a meal.

Journey 1

Journey 2

INFORMATION ARCHITECTURE

INFORMATION ARCHITECTURE

Organise the platform by role.

Each dashboard has its own navigation while common communication features keep the ecosystem connected.

04 DELIVER

04 DELIVER

Structure before styling.

Wireframes were used to check hierarchy before adding visual details.

WHAT I CHECKED
WHAT I CHECKED

Can users see the main action? Is important information grouped together? Can the screen be understood quickly?

Can users see the main action? Is important information grouped together? Can the screen be understood quickly?

STYLE GUIDE

STYLE GUIDE

STYLE GUIDE

Turn the structure into a clear interface.

The visual system was designed to feel modern, accessible and consistent across all three roles.

COLOURS
COLOURS

I chose blue + cyan for trust, reliability, focus, modern digital feel.

I chose blue + cyan for trust, reliability, focus, modern digital feel.

BUTTONS + TABS
BUTTONS + TABS

Syne + Plus Jakarta Sans added a bold, tech-forward personality.

Syne + Plus Jakarta Sans added a bold, tech-forward personality.

TYPOGRAPHY
TYPOGRAPHY

Syne + Plus Jakarta Sans added a bold, tech-forward personality.

Syne + Plus Jakarta Sans added a bold, tech-forward personality.

CARDS
CARDS

Syne + Plus Jakarta Sans added a bold, tech-forward personality.

Syne + Plus Jakarta Sans added a bold, tech-forward personality.

COLOURS

I chose blue + cyan for trust, reliability, focus, modern digital feel.

TYPOGRAPHY

Syne + Plus Jakarta Sans added a bold, tech-forward personality.

BUTTONS + TABS

Syne + Plus Jakarta Sans added a bold, tech-forward personality.

CARDS

Syne + Plus Jakarta Sans added a bold, tech-forward personality.

LOW FIDELITY USER INTERFACE

LOW FIDELITY USER INTERFACE

LOW FIDELITY USER INTERFACE

Turn the structure into screens.

These screens represent the core roles described in the project

Home Screen

Teacher Student progress checking dashboard

Student ai lead catch up

Parents can check homework

Message & Chat

Calendar and Event

USABILITY TESTING

USABILITY TESTING

USABILITY TESTING

Test, listen, improve.

The project tested the meal-logging and recipe flow with 5–6 parents, for around 20–30 minutes per session.

TEST GOALS
TEST GOALS
  • Can parents log a meal without confusion?

  • Are tips and suggestions clear?

  • Do alerts and setup make sense?

  • Can parents log a meal without confusion?

  • Are tips and suggestions clear?

  • Do alerts and setup make sense?

FEEDBACK 01

FEEDBACK 01

Too Corporate
Too Corporate

The blue-cyan palette made EduMinds feel more like a SaaS/tech product than a learning platform.

Too AI-like

FEEDBACK 02

FEEDBACK 02

Make the next action obvious.
Make the next action obvious.

Connect tips and alerts to a useful action.

HIGH FIDELITY USER INTERFACE

HIGH FIDELITY USER INTERFACE

HIGH FIDELITY USER INTERFACE

Turn the structure into screens.

These screens represent the core roles described in the project

Home Screen: Easy login from email id

Teacher Insight: Track student progress

Student Smart Learn: Play games & learn

Parent Exam & Results: See child progress

Chat & Message: with all personas

Calendar: sync with google calendar

POST FEEDBACK

POST FEEDBACK

POST FEEDBACK

Design changes after testing.

Testing is only useful when feedback changes the design.

BEFORE

BEFORE

AFTER

AFTER

Darker screens and less supporting detail made some information.

Darker screens and less supporting detail made some information.

Darker screens and less supporting detail made some information.

Darker screens and less supporting detail made some information.

Darker screens and less supporting detail made some information.

Darker screens and less supporting detail made some information.

Darker screens and less supporting detail made some information.

Darker screens and less supporting detail made some information.

TAKEAWAY

TAKEAWAY

TAKEAWAY

Less guesswork. More confidence.

NutriBuddy turns a stressful nutrition decision into a simpler daily routine. The final direction focuses on one simple idea: give parents clear, meal-by-meal guidance without overwhelming them with information.

Mitali Yeole

UI UX Designer

UX Researcher

UI Designer

Mitali Yeole

UI UX Designer

UX Researcher

UI Designer

Mitali Yeole

UI UX Designer

UX Researcher

UI Designer